Updated on June 13, 2012

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The June webinar, part of the Presence Technology monthly webinar series, will focus on advantages of Cloud in the Contact Center

PHILADELPHIA, PA – 6/13/2012 –- Presence Technology, an international software provider of multichannel Contact Center solutions, announced a free webinar, which will explore the advantages for Contact Centers to migrate to the Cloud, as well as steps for incorporating Cloud in Contact Centers. The webinar is scheduled for June 26th at 11am EST.

The webinar will feature John Fordham, Sales Manager for Presence Technology, and Corey McFadden, President of Voneto, who will offer insights on:

  • Public and Private Cloud
  • On-Premise, Hybrid, and Hosted models
  • Advantages of migrating to the Cloud
    • Agility
    • Scalability
    • Reduced Cost
  • The Path to reach the Cloud

The live, one-hour webinar will target the Contact Center industry, as well as those who have an interest in understanding how Cloud Contact Centers impact customer service success.

Fordham commented, “Cloud in Contact Centers is now becoming the norm, but many Contact Centers are hesitant to migrate for fear of losing the investment they have on their current technology. Presence will discuss the path for migrating to the Cloud — from an On-Premise model, to Hybrid, and finally to the Cloud, and Mr. McFadden will add expert insight on the many advantages for Contact Centers that transition to the Cloud.”

About Presence

Presence Technology is a worldwide leading provider of Multi-Channel Contact Centre solutions that enable contact centers to optimize resources and increase efficiency in the interaction between companies and their customers. Presence has a portfolio of global clients, served by a team of highly qualified professionals, with a network of strategic partners in Europe, Africa, Latin America and the United States supporting their projects around the world.

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