Making Contact Happen
Voneto’s contact center team has significant experience deploying, optimizing workflows, and supporting multi-channel contact center environments. Many Voneto team members have previously worked in contact center management roles and can help your organization get the most out of its customer interactions.
Voneto’s leadership team is consistently recognized by industry groups and is frequently invited to speak at international conferences and user group events.
Helping Customers Succeed
Voneto has served customers in industries ranging from Outsourced Call Centers (BPOs), to retailers, manufacturers, communications companies, higher education, and many others. It also understands the support requirements of its customers and offers both technical and operations support.
Going Beyond the Basics
Even if your organization is small, improving your customers’ experiences when contacting you will improve the bottom line. By analyzing customer interactions with your platform, abandonment rates, hold times, and other data, Voneto can help you reduce or eliminate frustration points and retain customers.